Senior Customer Success Manager Csm - Italian Market H/F - Mytraffic Paris 9e - 75
- Bac +5
- Secteur informatique • ESN
In the middle of a scale-up phase, Mytraffic's Customer Success team is structuring and growing as part of the global Revenue Team. In this context, we are recruiting our next Customer Success Manager.
You will join a team of 15 Customer Success Managers, reporting to a Lead CSM under the supervision of the Head of Customer Success, Adei.
In this role, you will manage the entire Italian portfolio for MyTraffic, working with retail and real estate accounts (e.g., clients such as Lidl Italia, H&M, and Pandora).
As the team continues to grow in the coming months and years, you'll have the opportunity to contribute your vision, enrich the team, and grow within MyTraffic !
Your Missions
Adoption and operational excellence
- Onboarding new clients (including creating clients' platform accounts),
- Build a usage centric approach of the platform, and monitor the user's adoption,
- Pro-actively measure and follow your portfolio performances to anticipate and mitigate all potential critical situations,
- Collaborate with product team to share customer feedbacks, deploy new use cases and enrich customer experience,
- Conducting monthly meetings with clients to ensure platform adoption is instilled,
- Answering in a timely manner clients' requests and advising on best practices (example : conducting plateforme trainings).
Account and Business Planning
- Leading quaterly business reviews with Sales
- Recommend, drive and execute the account plan on your portfolio, and lead customer relationship as a trusted advisor,
- Influence your client into becoming Mytraffic true advocate through public speaking events, testimonials, success stories.
Contribute to CSM team structure and customer outreach
- Drive cross-functional projects, team methodologies and ensure automating success process for our clients' scalability,
- Being the internal voice of our clients,
- Guarantee a best in class adoption and usage of all Customer Success tools and reportings (Amplitude, CRM, Intercom).
You will join a team of 15 Customer Success Managers, reporting to a Lead CSM under the supervision of the Head of Customer Success, Adei.
In this role, you will manage the entire Italian portfolio for MyTraffic, working with retail and real estate accounts (e.g., clients such as Lidl Italia, H&M, and Pandora).
As the team continues to grow in the coming months and years, you'll have the opportunity to contribute your vision, enrich the team, and grow within MyTraffic !
Your Missions
Adoption and operational excellence
- Onboarding new clients (including creating clients' platform accounts),
- Build a usage centric approach of the platform, and monitor the user's adoption,
- Pro-actively measure and follow your portfolio performances to anticipate and mitigate all potential critical situations,
- Collaborate with product team to share customer feedbacks, deploy new use cases and enrich customer experience,
- Conducting monthly meetings with clients to ensure platform adoption is instilled,
- Answering in a timely manner clients' requests and advising on best practices (example : conducting plateforme trainings).
Account and Business Planning
- Leading quaterly business reviews with Sales
- Recommend, drive and execute the account plan on your portfolio, and lead customer relationship as a trusted advisor,
- Influence your client into becoming Mytraffic true advocate through public speaking events, testimonials, success stories.
Contribute to CSM team structure and customer outreach
- Drive cross-functional projects, team methodologies and ensure automating success process for our clients' scalability,
- Being the internal voice of our clients,
- Guarantee a best in class adoption and usage of all Customer Success tools and reportings (Amplitude, CRM, Intercom).
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